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Hacked old virgin media email account

MT40
Joining in

I left Virgin Media in 2019, but the email address stayed active. I received a couple of emails saying the address has been hacked. I was told my old email would close 90 days after leaving and this is not the case. I need the email account closing urgently. Can you help?

1 ACCEPTED SOLUTION

Accepted Solutions

Akua_A
Forum Team
Forum Team

Glad to hear this @MT40 

Please let us know if you need any further help and we will be happy to assist.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

3 REPLIES 3

Akua_A
Forum Team
Forum Team

Hi @MT40 

Welcome to our community forums and thank you for your first post.

Sorry to hear your email may still be open and hacked. To best look into this, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hello, I received a scam email last Thursday to an old ntlworld email that I do not use and have tried many times to close. I’ve been getting 20 emails a day since mostly from sex sites. I’ve spoken to 3 advisors at VM and no one can help. You you help me get this account deleted so both I and this hacker can’t ever use it again please? Thank you. 

Akua_A
Forum Team
Forum Team

Glad to hear this @MT40 

Please let us know if you need any further help and we will be happy to assist.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs