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dannyzwoodfield
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Hacked ntlworld email

I believe my email account has been hacked and they are slowly working their way through associated accounts, I'm on a old ntlworld email which can't log into any Web mail as it says the credentials are incorrect. Email still works through android email app but I'm unable to login anywhere to change my password. 

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Gareth_L
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Re: Hacked ntlworld email

Hello dannyzwoodfield

Sorry to hear that you have been hacked 

The email account is this still linked to an active account?

If so I can help get you access to it again 

If not then I will need to get this deleted 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L
 

 

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dannyzwoodfield
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Re: Hacked ntlworld email

Can anybody deal with this I believe Garth is offline? 

TIA

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DJ_Shadow1966
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Re: Hacked ntlworld email

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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dannyzwoodfield
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Re: Hacked ntlworld email

Any admin available for an update? As now can't login, can you confirm the account has been deleted or have they managed to change the password? 

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DJ_Shadow1966
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Re: Hacked ntlworld email

Hello

Let me tag some of the VM forum staff to get this sorted.

@Kev_B@Michael_JKcan somebody pick this up for us.

Regards Mike

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Lisa_CC
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Re: Hacked ntlworld email

Hi dannyzwoodfield,

 

I've had a look at your details and I'm afraid that as it's not linked to an active account, we're unable to re-active it to change your password. I have however requested for the email to be completely removed for security.

 

Thanks,

 

Lisa

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dannyzwoodfield
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Re: Hacked ntlworld email

Has the email account been deleted can you confirm please, as of this morning I can't login through android, is this because of what you are doing or the hacker? 

Pm me if its easier. 

 

 

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Lisa_CC
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Re: Hacked ntlworld email

That would be myself dannyzwoodfield. Our system will automatically lock accounts if there are any suspicious activity being flagged and it's for security so what I've done is ask our IT Support Team to ensure it's completely deleted as it's dormant. Can I ask what concerns you have? You may send me a Private Message if you feel more comfortable talking in there.

 

Thanks,

 

Lisa

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Mrshollands
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Message 10 of 11
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Re: Hacked ntlworld email

Can someone please help me with the same problem.  I do not have any of my original details so cannot get onto the email.

I have no virgin media account anymore and I am getting hacked on this email all over the place.

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