Menu
Reply
  • 4
  • 0
  • 0
Joining in
222 Views
Message 1 of 3
Flag for a moderator

Hacked email account

Hi,

One of my "ntlworld" email accounts has been hacked this week and they have changed my password, and I can no longer access this active email.  My "Microsoft one drive" is synced to this account and I cannot access my files either.  

 

Any help would be greatly appreciated.

0 Kudos
Reply
Highlighted
  • 12.47K
  • 1.65K
  • 5.56K
Very Insightful Person
Very Insightful Person
210 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Hacked email account

If it is your primary username use the forgotten password link to change the password.

If it is a secondary account sign into My Virgin Media with your primary details and change the password under the My Accounts tab.

Also change the security answers.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

Highlighted
  • 4
  • 0
  • 0
Joining in
207 Views
Message 3 of 3
Flag for a moderator

Re: Hacked email account

I'll give that a go as its a secondary account.

Fingers crossed.

0 Kudos
Reply