My virgin media account has been hacked. Can't log in, say my email address and password are unrecognised. What do I do?
If your email address is not being recognised that is unlikely to be a result of hacking.
Can you confirm that you currently have a Virgin Media broadband account?
What happens if you follow the forgotten username instructions here:
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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I'm sorry to hear that you're having issues signing into your online account. Have you followed @Graham_A 's instructions?
Please let us know if the forgotten username/ password link helped with accessing your account.
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