If your email address is not being recognised that is unlikely to be a result of hacking.
Can you confirm that you currently have a Virgin Media broadband account?
What happens if you follow the forgotten username instructions here:
virgin-media-reset-username-and-password
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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