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Kwashi
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Hacked account

on ‎02-05-2021 20:27

My virgin media account has been hacked. Can't log in, say my email address and password are unrecognised. What do I do?

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Graham_A
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Re: Hacked account

on ‎02-05-2021 20:32

If your email address is not being recognised that is unlikely to be a result of hacking.

Can you confirm that you currently have a Virgin Media broadband account?

What happens if you follow the forgotten username instructions here:

virgin-media-reset-username-and-password 

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Paulina_Z
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Re: Hacked account

on ‎04-05-2021 09:32

Hi @Kwashi,

 

Welcome back to our Community Forum! Thank you so much for your post! 

 

I'm sorry to hear that you're having issues signing into your online account. Have you followed @Graham_A 's instructions?

 

Please let us know if the forgotten username/ password link helped with accessing your account.

 

Thanks,

Paulina_Z
Forum Team



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