Hacked Email account

[craig-s]

Hi, 

Has anyone managed to reset a password on a old blueyonder email address that they no longer have active service on? My account was never deleted after the 90 days and now someone has obtained the password via a leak online and i'm unable to reset this due to being unable to login to the my virgin section, has anyone managed away around this or can someone from the admin team PM me?

Thanks

Craig

[spm2]

I've just joined with exactly the same problem, left virgin over 2 years ago and just found that my old blueyonder email has been hacked (emails still show on phone although don't check often). I can't remember password so just want to delete the email address. Can a moderator help?

[goslow]

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@craig-s wrote:

Hi, 

Has anyone managed to reset a password on a old blueyonder email address that they no longer have active service on? My account was never deleted after the 90 days and now someone has obtained the password via a leak online and i'm unable to reset this due to being unable to login to the my virgin section, has anyone managed away around this or can someone from the admin team PM me?

Thanks

Craig

The VM forum staff need to put in a request for the account to be deleted. They will reply here within a few days.

[Robert_P]

Hello craig-s

Thanks for taking the time to raise the issue with your Blueyonder email and it being deleted, we appreciate you raising this via the forums and welcome to the community.

I will send you a Private Message to get some details from you to arrange this. Look forward to hearing back from you.

Rob

[Robert_P]

Hello spm2

Thanks for posting on the thread in regards to your old Blueyonder account and getting it deleted, welcome to the community also!

I will send you a Private Message to get some details from you to look into this further.

Rob

[Robert_P]

Thanks for getting back to me craig-s, I have now requested this be deleted for you.

Rob

[craig-s]

Hi, thankyou, how long does this normally take?

[David_Bn]

Hi @craig-s, it may be worth checking in with @Robert_P to see if any updates have been issued to him from our IT team.

Kindest regards,

David_Bn