Virgin Media Community

[ALF28]

This evening could not get into my hub 3 settings again , it keeps happening regularly.-someone already logged in

The 192.168.0.1 webpage would not log in saying "someone already logged in" so I rebooted the hub and fault still there.

Rang 150 and the auto reset signal corrected the probem and this allowed me to log in.

However the diagnostics do not work in the home page of settings, it just logs out the page at 20%.

Also connection issues with web page logs out after a minute and flags a notice can not establish connection  with 192.168.0.1 and a busy warning.

Broadband speed is good at full speed 100mb + on ethernet

So was someone else into my hub?

This happens regularly and I have posted recently on this.

There must be a reason for this recuring  log in problem such as a faulty hub or need a a pin reset but already done this twice and problem still keeps happening.

I am considering buying my own router perhaps a tp link ax3000 and using modem mode, would this be a solution to the hub3 faults I keep getting, but not sure how to set up my own router, and would it be more secure and reliable than using the hub 3 router.

I checked the service status in my virgin media online  account-

Good news, we didn't find any network issues. However, the problem may be with your in-home connection.

It is a concern that today I did all my banking online and paying bills and yet my hub settings page is being accessed by "someone else", and worried about hackers who could have access to my hub or could it be virgin blocking access to my hub for some reason?-am I at risk here?

alf28

[ALF28]

diagnostics

The diagnostics have now started working again in the hub settings webpage, after 50 minutes and no major faults indicated, just poor wifi signals.and works on both my laptops, but that is not the issue as the fault ocurred using ethernet and all wifi connections work perfectly anyway. Could it be a virgin system fault? (or the hub?)

alf28

[ALF28]

DIAGNOSTICS 23.50 PM

Can now log into the hub 3 settings page but the diagnostics failed, the scan starts but quickly stops and logs out the settings page-never had this before ever???

Any of the clever guys got answers to this one?

network logs do not show anything unusual- but are not up do date time wise.

31/07/2021 16:33:32	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2021 08:13:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2021 10:47:5	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2021 10:46:20	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/07/2021 07:04:32	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2021 22:10:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2021 10:30:38	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2021 10:30:11	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 23:43:16	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 23:42:29	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 23:39:21	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 23:38:46	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 22:22:41	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 22:14:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 22:05:45	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 22:02:34	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 21:55:54	notice	Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 20:42:33	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 20:41:44	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 20:40:6	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

alf28

[ALF28]

sorted my problems, now I have bought my own router, much better now.

ethernet-

Response time (latency)

17 ms

Download speed

74.0 Mbps

Upload speed

13.7 Mbps

wifi-

Response time (latency)

18 ms

Download speed

49.3 Mbps

Upload speed

11.9 Mbps