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vwiredu
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HUB 3 SETTINGS AREA

Screenshot_2021-01-21-17-12-41-52_e166d3113342f0d189f837c6744b2c03.jpg

 Hey Guys- some help please. So is the above something to be very concerned about?? As I am the only person in my household with access to the account settings.

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Graham_A
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Re: HUB 3 SETTINGS AREA

Generally nothing to worry about.

This can sometimes occur if you are also using the VM Connect app as well.

If so log out of the app and wait five to ten minutes.

The lockout times out after a while.

If this doesn't work then reboot the hub.

Edit: Sorry, just re-read your post and I realise that you are seeing the message in the Connect App.  So you need to log out if the settings page on the Hub and wait for the lockout to clear.

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vwiredu
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Re: HUB 3 SETTINGS AREA

Hey Graham_A! Thanks very much for your help. So I have logged out once of the Connect app and logged back in after approx. 10 mins but still saw the same error. Do you think physically rebooting the Hub might help?

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Graham_A
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Re: HUB 3 SETTINGS AREA

You may not have seen the edit I made to my reply.

Check that you are not logged into the settings page on the hub via your PC.

Failing that, yes, try a reboot.

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