Hi Rob this could be a stupid question but could this damaged green box be a reason for unstable internet connection? My internet was fine until the last week or so when I realised the box was damaged now the connection seems to be constantly dropping and disconnecting. If so can you give me an estimate on how long it’d take for a green box to be repaired. Thank you for your time!
Could I also report a damaged green box please. It has been making a very loud humming noise opposite my house for nearly 2 months (i can hear it through double glazing on the other side of the road). Western power have confirmed that it's a virgin media box. It is located in Exeter and the postcode is EX2 4JQ.