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FilipeSilva
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Gone Away Email

Hi there, I’ve recently signed up for Virgin Broadband and received an email confirming my order and installation date.

One day latter, i received an email saying a ‘gone away’ form has been submitted from a different address and now I can’t get in contact with Virgin by phone due to the corona virus.

Now i don't know if my order is up or no, since i didn't filled up any gone away form.

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Anonymous
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Re: Gone Away Email

that may mean your new address has already got services a active from someone that never cancelled.

They have to follow a process to try and contact the last account holder to cancel that account
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FilipeSilva
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Re: Gone Away Email

Hi, thanks for your answer....

 

But that means my order is ok?

I don't know why they send the "gone away email" to me and not to the old customer....

I can't get in touch with the sales team, and i need a broadband so i can work from home...

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