Getting someone elses emails

[pkbiddlecombe]

For nearly a month I am getting emails for someone else on my email address. I have contacted him to make sure he doesn't accidently have my email address. He stated he has been in contact with Virginmedia and still has issues...

[Anonymous]

Report it as a serious breach of GDPR to Virgin Media's Data Protection Officer directly by emailing dpo@virginmedia.co.uk

[Paulina_Z]

Hi @pkbiddlecombe,

Welcome to our Community Forums! Thank you for your first post and we're sorry to hear that you're receiving someone else's emails! 

You can take a look at our Privacy Policy for a little more information about this situation. However, I'll be more than happy to look into this further for you.

I'll send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you! 🙂

[UhuruNUru]

Having a similar issue to be honest, I thought it was a user error, as the eMails were all from a Golf Club, sent to members s but despite informing the club, and them being Very infrequent, they stopped years ago.

Now I have been sent an hotel invoice, with very private info.

I suspect it's yet another issue with multiple old accounts at fault, most of mine are NTLWorld, but it's a clear GDPR breach, and makes me wonder if my eMails can get sent to them.

Can Someone from the forum team PM me about the issue.

[用心棒]

If you are sure the email is not from some miscreant then consider contacting the sender to report the GDPR issue.

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[Kain_W]

Hi UhuruNUru,

Thanks for your post and welcome back to the community.

Sorry to hear that there's been issues with the email, so we can get this raised I've dropped you a PM to discuss further.

The message will appear within the envelope icon.

Regards,