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Getting someone elses emails

Joining in

For nearly a month I am getting emails for someone else on my email address. I have contacted him to make sure he doesn't accidently have my email address. He stated he has been in contact with Virginmedia and still has issues...


Not applicable

Report it as a serious breach of GDPR to Virgin Media's Data Protection Officer directly by emailing

Forum Team (Retired)
Forum Team (Retired)

Hi @pkbiddlecombe,

Welcome to our Community Forums! Thank you for your first post and we're sorry to hear that you're receiving someone else's emails! 

You can take a look at our Privacy Policy for a little more information about this situation. However, I'll be more than happy to look into this further for you.

I'll send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you! 🙂

Forum Team

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Tuning in

Having a similar issue to be honest, I thought it was a user error, as the eMails were all from a Golf Club, sent to members s but despite informing the club, and them being Very infrequent, they stopped years ago.

Now I have been sent an hotel invoice, with very private info.

I suspect it's yet another issue with multiple old accounts at fault, most of mine are NTLWorld, but it's a clear GDPR breach, and makes me wonder if my eMails can get sent to them.

Can Someone from the forum team PM me about the issue.

Very Insightful Person
Very Insightful Person

If you are sure the email is not from some miscreant then consider contacting the sender to report the GDPR issue.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

Forum Team (Retired)
Forum Team (Retired)

Hi UhuruNUru,

Thanks for your post and welcome back to the community.

Sorry to hear that there's been issues with the email, so we can get this raised I've dropped you a PM to discuss further.

The message will appear within the envelope icon.