Is anyone getting a large number of 'cold calls' propertied to be from Virgin Media Technical Support? Currently I am receiving 10+ such calls, each and every day at present. I say they are cold calls as I have never been able to obtain valid confirmation that they work for Virgin Media. For example when I asked for then to confirm my account details I was given a 20+ character alphanumeric code. Others just ignore the question and continue reading their script. The script relates to validation they I have an active Virgin Media router, which is supposedly running slow due to receiving a large number of unwanted files. Though my internet performance tests do not show this.
These calls proport to come from various UK locations, e.g. 0122246..., 028375..., 0185652...(most common number due to receiving 5+ calls within 1 hour).
Does Virgin Media technical Support make such cold calls? How are Virgin Media Support staff supposed to identify themselves in cases where they call clients back directly?
Regards,
TJP