Yes it was a fraudulent call.
The way these work is they try to sound convincing, the address of VM is common knowledge and they know that hardly anyone would know their account number off the top of their head so they just rattle off any old set of numbers, you won’t know any different.
Addresses can also be found out quite easily, the electoral roll for example, obviously their info was quite out of date, but again for many it would have worked and added a degree of credibility to the call.
Most people if you just ask them will rightly claim that ‘well yes sometimes my internet is a bit slow’, it’s just the way that is works, again makes the call sound more genuine.
No ISP not VM, BT, TalkTalk and certainly never Microsoft or Google will EVER EVER call up at random and tell you that there is a problem but if you just do xyzzy it’ll be much better - well your bank account will be somewhat lighter and they will be a bit better off but that’s about it.
Oh just to add, because you answered and started to engage, your number and details have now been sold on to other scammers, it’s more valuable as someone answered and, yes, it didn’t work this time but maybe someone else will have better luck at robbing you blind. Always best to just put the phone down as soon as they start their spiel.
John
