Virgin Media Community

[Wayne22]

Hi I have had an account that is active in my name since 2015 at an old address I haven’t lived at for over 7 years I would like to know how I can get this sorted as when I ring I can’t get any joy apart from them wanting to sell me a package.

[Gareth_L]

Hi Wayne22, 

Thank you for your post.

Did you call us to let us know you were leaving the property?

What services are active?

We can look at this for you, but we will need to pass security first.

If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Thanks for those details Wayne22.

Glad to have got to the bottom of this with it being Virgin Active and not us.

I wish you luck in getting this resolved.

Gareth_L

[Mrgreen201]

That sounds about right all they want to do is change ur package. I wouldn’t be surprised if the package was changed even though u don’t know about it . I’m sick of the int call centers like u said all they want is the commission from signing up new contracts 

[newapollo]

@Mrgreen201 

If you read the posts you will see that this particular thread  is nothing to do with VMO2 changing packages and agents receiving commission, but instead relates to Virgin Active