On my credit report there is a virgin media account that has been in my name since 2009. The billing address is a local one but I don’t know anything about the account and have certainly never opened an account with virgin media. I can’t seem to get in touch with anyone as contacting virgin on the phone requires account numbers that I obviously don’t have. My name is Paul removed and the address is removed. I don’t know who has done this but I need it removing from my credit file. I’m expecting this account to be closed immediately now I have notified you of this matter.
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I’ve never lived at the address where you are sending the bills. It’s all fine when the bills are payed on time but as soon as he/she doesn’t pay them on time I end up in debt. Yes, it’s relatively small but my credit report doesn’t need outstanding balances all the time with companies I haven’t done business with. I need the account to be closed if it hasn’t already. Thanks x
Make sure that you check your credit history for any incorrect info, and that anything attributable to VM is corrected/removed. VM will certainly take action against any fraudulent account, but their track record on correcting inaccurate or VM-caused credit history events is patchy.