@RachelPYoung97 wrote:
Thank you, I don’t want to upgrade or change my package so will just keep ignoring
Probably best, always remember though that it is trivially easy to 'spoof' a number, so a professional scammer operation from, say India or Russia, could could pretend that they are coming from that number. Best thing if you do get such a call, is absolutely not to give any information away - if the caller already knows your name (OK that's fairly easy to find out), and VM account details, date and amount of direct debit, what package you are on etc., then chances are that it is a genuine call from VM trying to sell you something. If they ask you for information to 'confirm your identity', up goes the red flag and you put the phone down - because you could, literally be taking to anyone!
So in your case, you aren't interested in any upgrades so yes, just keep ignoring the calls - do you have the facility to block the number on your phone? Alternatively if you were to log into the my.vieginmedia.com website, there is an option in there somewhere to opt out of marketing calls, it does take uptown 30 days to take effect, but if you were to do so and still get genuine calls from VM, then they are legally in hot water. Of course it won't do anything about the scammers who are acting illegally anyway, but a start.
