Virgin Media Community

[Tm232]

I've found there's a fraudulent account in my name from an address I lived at 15 years ago an definitely closed , I've been living abroad for the last 10 years now back in the UK,  this account is in arrears an effecting my credit , I phoned virgin an customer services cut me off twice wasting nearly 10 pounds of phone credit please can someone help 

[John_GS]

Hi @Tm232 

Thanks for posting and welcome to the community.

I am sorry to hear of this allegation.

I'll send you a PM now to help further

Kind regards,