Virgin media contact numbers and emails.
It is very hard to find the official contact details on the virgin website, but found this useful web page-
Not sure why these numbers do not appear on the account webpages under contact information, perhaps it is easier to ring 150 for help if you have a landline as it is free, or use the community for advice. There is a151 number for technical help, I assume that still works.
Virgin Phone | Virgin Media
PHONES
One number is not listed which is a virgin telemarketing 0800 phone number ending -411 (has a neutral rating so seems ok)
The official numbers are 150 or the 0345 number ending 1111, however looking at the who called me it has a "negative" rating so can be spoofed.
Another virgin media service number is listed in a post as 07533 ending 809, not sure if this is valid.
EMAILS-
The email communications for bills and password changes confirmation etc all come from virignmedia.com email address from the "webteam", so not sure if that is the only one, but my recent fake unpaid bill emails were not from this email address and actually went to the wrong email, not my contact email address.
It would be useful to know the official virgin media email addresses for support etc, or is the "webteam" the correct email.
TEXT
It would be useful to know the virgin text message format (sender), although I do not have a virgin phone, virgin seem to know my mobile numbers, as on occasion they do contact me by mobile but rare but recently changed my preferences so could get texts and also if a fault is reported I get a text message when the fault is cleared to my mobile number. As text can also be spoofed and have links, check the text is from virgin media-does it display the sender number? (textphone)
--------------------------------------------------------
Note-I have not published and full telephone numbers or email as only virgin can do that but the web link by virgin shows the usual methods of contact for phone and text, and the chatline has not worked for ages, so the community is always useful but email contact addresses are missing.
alf28