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adrianwarhol
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Fraud?

5639AF13-230B-4810-B8CD-79ADAEE23599.png

 I received this text message but I don’t live in Nottingham and I haven’t requested to install virgin media. Can you advise? Because I’m worried someone is trying to commit fraud or something.

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dannylau
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Re: Fraud?

Someone has probably typed their number in wrong, I highly doubt any fraud 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Katie_WT
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Re: Fraud?

Hi there @adrianwarhol

 

Welcome to our Community and thanks so much for your first post; so sorry about any concern that the text may have caused you over the weekend. As our VIP @dannylau has advised, this is more likely to be an incorrect contact number supplied to us by the customer and nothing to worry about. 

 

What we'll be happy to do for you is pop you a Private Message so we can take your mobile number and ensure that this is removed from our system for you to avoid any further confusion. Please look out for the Purple Envelope in the top right of the page and pop me a reply when you can. 

 

Cheers

Katie - Forum Team


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Katie_WT
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Re: Fraud?

Cheers for your quick Private Message reply there @adrianwarhol

 

I have located the number and removed it from our systems for you; this should update fully within the next 48 hours or so so please ignore any contact you may receive in that time. If you're still getting any texts or calls about this account, please do pop back and let us know.

 

If you need any more information about your info, you can write to us at the below address or pop us an email to dpo@virginmedia.co.uk 

 

Data Protection Team,

Virgin Media
Sunderland
SR43 4AA

 

Thanks and stay safe

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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