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And9748
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Fibre calls from personal mobile number

Virgin Media have been installing fibre in our street over the past month. Today I had a visit from the contractor who took my details for a callback as I wanted to switch. I've received two different calls apparently from Virgin about this - but both from personal mobile numbers. I can't verify the id of the contractor or the Virgin calls, but the latter obviously want my details for sign up. This seems an incredibly insecure process - if it is genuine?

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Christy_D
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Re: Fibre calls from personal mobile number

Hi there

Thanks for reaching out

I can give some advice on this. I'll pop you over a private message to explain in further detail.

Christy


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