At a time when the whole country has pulled together, it’s a sad fact that there are fraudsters and scammers who want to take advantage of us. With that in mind, we wanted to get in touch about ways to keep your details safe.
Whether it’s silence, robot callers, spam or vishing (like phishing, but over the phone), fraudulent calls and texts come in lots of annoying shapes. At best, these calls are frustrating – but at their worst, they can cost us time, money and sleep.
Virgin Media will never contact you for sensitive personal info like passwords, bank details, or other personal security info. When we first talk to you, we’ll ask you to confirm you’re the account holder and for 3 random characters of your account password. If you don’t have a password on your account, or you can’t provide the 3 random password characters, we’ll ask for you to answer a general security question and two financially related security questions. This might then include asking you to confirm your bank sort code.
So, if someone says they’re with us, then asks for your precious details (often with an urgent or intimidating tone), please hang up. If it’s a threatening call, you should call the police, who’ll liaise with us."
This doesn't sound like a scammer but all the links are to 'em.virginmedia.com'. Is that a valid Virgin Media website?