I am writing to draw attention to a very authentic looking e-mail purporting to come from Virgin Media. It says my latest payment has failed and suggests I click on a link to update my details before my service is cut off in only 4 days time. It is a fake.
I know such e-mails are not uncommon but this one is very well done and was not picked up as junk mail. It was sent by email@example.com, not from virginmedia.com. It was addressed to my e-mail address and not to me personally as other e-mails from Virgin Media are.
I am very aware of fakes but this one had me going for a brief spell.
As I mentioned, I am well aware of fakes but the distinguishing feature of this one was that it looked very authentic. Some scam merchants are becoming very good at their trade although, admittedly, there are still plenty who you can see a mile off.
'Some scam merchants are becoming very good at their trade'
yep that is partly because they have english speaking, english born people working for them now. i'm surprised the media haven't picked up on this. as an anti scammer i am aware scammers now know that poor spelling and grammar/content is more easily identifiable as a scam, hence an influx of english born staff recruited.
I am surprised that even English-born scammers can spell and construct sentences correctly these days. There are plenty of examples of English-born people who cannot or simply cannot be bothered to do so.
Thank you for reaching out with regards to this suspicious email, I do apologise that you've received this. You'll see that this particular phishing email is listed in our latest phishing update, so we are already aware of it and have flagged it within our system.
For future reference, we do keep our Security Matters board updated with the latest phishing scams we've identified. You can also forward any dubious email purporting to be from Virgin Media to us at firstname.lastname@example.org. Any which are returned as spam have already been logged internally.