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Failed payment scam

I received an email this evening telling me that

The payment for your latest VirginMedia bill failed. It appears that some of the billing details associated with your account have expired.

Your service is pending disconnection on:

20 March 2018

To avoid interruption of service we strongly recommend that you log in and update your billing details.

 

I logged in via the Virgin website and my account shows no such failure, so I'm assuming this is a scam?

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Alessandro Volta
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Message 2 of 34
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Re: Failed payment scam

If you check the email address  ( not just the header email address it shows) that it’s come from, what does it say?

 

youve done the right thing to check though, going to the VM site yourself (not through the email links) and checking.

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Message 3 of 34
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Re: Failed payment scam

no-reply@virginmedia.net

It is an extremely convincing looking email.

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Alessandro Volta
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Re: Failed payment scam

Will just flag it for you just incase.

 

@ModTeam can you check to see if customer got a genuine email or not?

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Message 5 of 34
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Re: Failed payment scam

Same for me. All looks convincing, but was sent at 1.05 a.m. today, which doesn't feel right. Have ignored, particularly as I know all recent payments made successfully.

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Very Insightful Person
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Message 6 of 34
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Re: Failed payment scam

its a scam. hover over the link in the email were its asking you to go to update and see if its a virginmedia.com address

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Message 7 of 34
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Re: Failed payment scam

bit.do/kupary21ewf is what it says when I hover over it.




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Message 8 of 34
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Re: Failed payment scam

Yep definitely a scam....same dodgy email reported here too http://community.virginmedia.com/t5/Security-matters/billing-warning/m-p/3673769

Will make sure the Security team are made aware.

Thanks

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: Failed payment scam

100% scam

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Message 10 of 34
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Re: Failed payment scam

This is doing the rounds again I think, we received one of these emails on Saturday warning us that we would be disconnected on Monday 30th!  I checked my account as I was sure we had made all payments, and there was no issue on my account on the VM website.  Is there an email address to forward the scam email to so VM are aware?

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