Virgin Media Community

[debbied2]

I wanted to take advantage of the 12 month subscription to F-secure but have ended up with a trial month. How do I activate the virgin media offer? Will I have to wait until the trial has ended and start again?

[Chris_W1]

HI debbied2, thanks for the message. We are sorry to hear about the issues which you are having with F- secure. Can you confirm that you signed up here? Chris 

[debbied2]

Hi Chris

As far as I can remember I followed a link in an email from F-secure.

I realise now I must have gone about it in the wrong way. I would like to know how I can correct it.

Thanks

Debbie

[Chris_W1]

HI debbied2, we are sorry to hear that, have you contacted them here ^Chris 

[debbied2]

No, I'll try that now.

Thank you

[Chris_W1]

No worries, hopefully they can get this resolved for you ^Chris  

[debbied2]

I've just been on their chat now all it is all resolved.

Thank you for the advice and I am very pleased with the service form F-secure.

[Chris_W1]

Great news, we are glad that they were able to get this resolved. ^Chris.