I have just joined and tried to get F-SECURE but I got no key. So I rang virgin to be told that I don't have the right bundle and I would have to pay £10 a month if I wanted it. I have looked through virgins website and all the correspondence I have received and at no point have I read you need a certain bundle to receive F-SECURE it all states you get free 12 months F-SECURE. Please can I have this clarified?
I see you have a few questions about F-Secure. It is free to use in the first 12 months of the life of an account, and is available across several bundles on offer. I gather you have already contacted us about this particular question. More information about F-Secure through its FAQ's can be seen here.
I"d like to know if you've used it before, as you mention you are a returning customer? If you have used it in the time of your previous contract, then that means you have already consumed on the offer, as this is only applicable once for an account holder.