Hayley
Let me say how annoying this is. You guys are just wasting my time. First, you add a service that I have not requested without my permission and then you ask me to remove it??!!
Note that since I have never agreed to this service it is not part of our contractual relationship and I won't be paying for it. Ever.
This is evidence of my clear intention to not have this, or any other, extra services added to my account.
I am confident you can find a way to remove this service from my account. Else, you will not also loose a costumer but deal with my complaint.
I look forward to hearing from you soonest and please feel free to escalate this matter as you think fit.
Regards
Nancy