Menu
Reply
karend2708
  • 2
  • 0
  • 0
Joining in
740 Views
Message 1 of 7
Flag for a moderator

Exterior box replacement

Hi guys

The brown box on the exterior of my house has lost its lid and the cables are now exposed.

How do I get a replacement?

Thanks!

0 Kudos
Reply
Tudor
  • 12.85K
  • 999
  • 2.56K
Very Insightful Person
Very Insightful Person
730 Views
Message 2 of 7
Flag for a moderator

Re: Exterior box replacement

Call Customer Services on 0345 454 1111/150 if you have a VM landline


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
Lee_R
  • 6.22K
  • 288
  • 650
Forum Team
Forum Team
653 Views
Message 3 of 7
Flag for a moderator

Re: Exterior box replacement

Hi karend2708 thanks for posting and welcome back to our community.

Sorry to hear that your omnibox lid is in need of replacing.  I would like to help you resolve this issue.  I am going to send you a private message.

Regards

 

Lee_R

0 Kudos
Reply
Lee_R
  • 6.22K
  • 288
  • 650
Forum Team
Forum Team
640 Views
Message 4 of 7
Flag for a moderator
Helpful Answer

Re: Exterior box replacement

Hi karend2708

Just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

0 Kudos
Reply
markvidler18
  • 1
  • 0
  • 0
Joining in
265 Views
Message 5 of 7
Flag for a moderator

Re: Exterior box replacement

the exterior box to mt Virgin broadband has gone, how can I get a replacement? Cable is exposed

Tags (1)
0 Kudos
Reply
Paulina_Z
  • 4.31K
  • 159
  • 327
Forum Team
Forum Team
242 Views
Message 6 of 7
Flag for a moderator

Re: Exterior box replacement

Hi @markvidler18,

Welcome to our Community Forums! Thank you for your first post and I'm sorry that you're experiencing the same issue as the original poster and that your external Omni box cover has fallen off.

I'll be more than happy to assist further. I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Paulina_Z
  • 4.31K
  • 159
  • 327
Forum Team
Forum Team
179 Views
Message 7 of 7
Flag for a moderator

Re: Exterior box replacement

Hi @markvidler18,

Thank you for coming back to me via private message and confirming your details. I have now booked you a technician visit for your damaged Omni box issue – you can check and amend the date and time of your appointment via your online account.

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
Please keep us updated on how your appointment goes and if you need any further assistance.

Thank you.

Paulina_Z
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply