Email - unable to access

[reni]

I can no longer access any of my  email accounts when I try I get this message 

Your mailbox is not available at the moment.

Or you may not have an active mail account with us.

If you have an existing Virgin Media mailbox please try changing your password in the first instance as this may unlock the account following a security precaution taken by our email team.

Spent over 30mins on the telephone yesterday and still no joy 

[Kain_W]

Hi there reni,

Thanks for your post and welcome back to the community.

Apologies for the issues faced with the mailbox.

Just so we can investigate this I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM reni,

I'm glad you are now able to gain access to the email.

If you do have any future queries then be sure to pop back up to the team for assistance.

Take care,