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Email/text scam?

MallowedHalls
Joining in

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 spoke to someone on the virgin media team and they said that they don't send out texts like this, but I also received an email. Is this right? We have no kit to return whatsoever but the address they have is correct.

1 REPLY 1

Akua_A
Forum Team
Forum Team

Hi @MallowedHalls 

Welcome to our community forums and thank you for your first post.

Sorry to hear there is some confusion about equipment collection notifications via email and text. We want to do our best to help. First, we would advise you to delete the second picture as it contains your personal details. I have also sent you a private message to look into this for you. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

Akua_A
Forum Team

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