Menu
Reply
Miffedoffmartin
  • 11
  • 0
  • 0
Joining in
616 Views
Message 1 of 18
Flag for a moderator

Email security

I left Virgin late last year. My email account is still active. I’ve been advised that it’s no longer secure by a credit agency. Attempts to speak to Virgin have been totally unsuccessful- been given different tales, been cut off and am totally frustrated. How do I close this account down?

0 Kudos
Reply
DJ_Shadow1966
  • 6.88K
  • 1.32K
  • 1.9K
Very Insightful Person
Very Insightful Person
613 Views
Message 2 of 18
Flag for a moderator
Helpful Answer

Re: Email security

Hello

I have escalated to the VM forum team, somebody will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Miffedoffmartin
  • 11
  • 0
  • 0
Joining in
592 Views
Message 3 of 18
Flag for a moderator

Re: Email security

Thank you. I hope so. Feel like I’m banging my head...

0 Kudos
Reply
Katie_WT
  • 4.9K
  • 297
  • 554
Forum Team
Forum Team
576 Views
Message 4 of 18
Flag for a moderator

Re: Email security

Hi there @Miffedoffmartin

 

Welcome to our Community and for your first post to our wall; I am sorry that your email address is still active after all this time; they should be deleted after 90 days. Sometimes, if it is still in use or still receiving  emails, it can fall through the net. 

 

We can of course get this removed for you as long as it is registered to an old inactive account. I'll pop you a Private Message so we can go through some checks with you and get this sorted. Please look out for the Purple Envelope in the top right of the page and pop me a reply when you can. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Miffedoffmartin
  • 11
  • 0
  • 0
Joining in
563 Views
Message 5 of 18
Flag for a moderator

Re: Email security

I have repeatedly tried to open that purple email but without success

0 Kudos
Reply
Miffedoffmartin
  • 11
  • 0
  • 0
Joining in
551 Views
Message 6 of 18
Flag for a moderator

Re: Email security

I feel as if I’m getting nowhere and still banging my head ...

0 Kudos
Reply
Miffedoffmartin
  • 11
  • 0
  • 0
Joining in
544 Views
Message 7 of 18
Flag for a moderator

Re: Email security

I can see that you’re busy but please deal with this

what do you need from me?

0 Kudos
Reply
Miffedoffmartin
  • 11
  • 0
  • 0
Joining in
537 Views
Message 8 of 18
Flag for a moderator

Re: Email security

I’m making no progress here

0 Kudos
Reply
HowardML
  • 12.3K
  • 1.43K
  • 5.75K
Very Insightful Person
Very Insightful Person
537 Views
Message 9 of 18
Flag for a moderator

Re: Email security

This is crazy. The private message system, built into this Forum is working perfectly well. Just a single click on the envelope with the no 1 against it at the top right hand corner of this screen is all you need. It takes a few seconds. It isn't an e-mail. I've just tested it and it works. Then reply. Do not post any details of the address you want deleted here. If you do it will be immediately deleted. Against Forum rules.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Miffedoffmartin
  • 11
  • 0
  • 0
Joining in
534 Views
Message 10 of 18
Flag for a moderator

Re: Email security

I’ve sent 7 messages since receiving her message but heard nothing for hours

0 Kudos
Reply