Email received with someone else bank account and virgin account details

[stacey84murphy]

I have just received an email containing someone else's name, Virgin account number and bank details advising them they have set up a direct debit. Is this account connected to my home address and how did they get my email address?

[Tom_W1]

Hi @stacey84murphy thanks for your post here in the Community although we're sorry to hear of the concerns you've raised here.

We'd like to look into this further and investigate this further, please expect a PM from me to arrive shortly and respond directly when you can!
Many thanks