Hello Stephen2345
We're sorry to hear of the email account issues experienced, we appreciate you taking the time to raise this via the forums and welcome to the community.
We have help here for compromised email accounts, have you been able to follow these steps to reset the email password?
• Sign in to My Virgin Media
• Go to Account settings, then Account details
• Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
• Then, under Virgin Media Mail app password tap Get password
• Continue the flow and a new secure password will be generated, and the mailbox unlocked
• Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.
Rob
