@AM2023 wrote:
Unfortunately when we try the options above it asks for the email we use for our Virgin Media account which is my email and not my partners.
It's a bit confusing now when it comes to resetting the password on secondary email accounts.
For quite a while each VM secondary email account has had its own "My Virgin Media" account. You can no longer reset secondary email account passwords from the primary "My Virgin Media" account.
So.........you need to sign in to the "My Virgin Media" account for your partner's email address. You can do that from here https://my.virginmedia.com/home/signIn Enter your partner's email address and then the existing password when prompted.
Once in the "My Virgin Media" account for your partner's email account you can reset (edit) the password by clicking on the Account Settings tab and then the Account details tab.
Scroll down a bit and you'll see the line to Edit password. Just below it you can set the Password recovery question that was formerly know as the security details. By doing that you should be able to use the Forgot your password route to reset the password in future.
I hope that (kind of ) makes sense.
Coenoby
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