Virgin Media Community

[PG1789]

Hi my email has been hacked and password s changed. They have asked for a payment to release it. Can you help?

[用心棒]

Have you tried resetting the password via this link Forgotten your Password? | Reset Here | Virgin Media? If this fails because security question answer were not set or are no longer being accepted post back here to have issue flagged to the forum team.

When you regain control of your account  follow the advice here: My Virgin media email has been hacked | Virgin Media Help

Is the email account linked to an active Virgin Media broadband account or has it been less than 90 days since it was terminated?

FWIW do consider migrating your email needs over to a new email provider to, likely, benefit from:

• improved account security, i.e. multifactor authentication
• improved spam filtering
• better support
• no longer having to fear loss of email account when deciding on broadband service provider — Virgin Media email accounts are deleted 90 days after broadband service termination
• ⋮

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[PG1789]

Hi I can’t change password on my email account because he has changed the password. Thanks for responding.

[Vikki_M]

Hi PG1789

Thank you for your post and welcome to our community.

I am very sorry to hear about whats happened.

Please follow all the advise and actions here 

Please let us know how you get on. 

[PG1789]

Hi I have tried to reset my NTL email password, but the hacker has control over it. I am out of ideas now, would like to shut the email down. 

Any advice would be great THANKS