Menu
Reply
gray5299
  • 1
  • 0
  • 0
Joining in
378 Views
Message 1 of 2
Flag for a moderator

Email hacked

Hi, 

Please can someone help, tried to call the Virgin Media support line but got nowhere. My email account password has been changed by someone so I can no longer log in to my emails. 

Is there a contact number that I can use to get some support? I'm concerned about the consequences of someone else having access to my account.

Thanks,

Russell

0 Kudos
Reply
Beth_G
  • 3.42K
  • 213
  • 344
Forum Team
Forum Team
216 Views
Message 2 of 2
Flag for a moderator

Re: Email hacked

Hi Russell,

 

Welcome to the Community Forums.

 

I'm terribly sorry for our delayed response from here, and to hear that your email account was hacked. I do hope you were able to speak with us via other contact methods since posting for help, but if not, I can certainly look into this for you. If you still need your password and other security information resetting, kindly pop me over a PM and I can get that sorted for you.

 

We've created a page on how to protect your device here after a protentional threat or exposure to mailicious software. So I would recommend taking a look there if you are still concerned.

 

Please let us know if you need anything else.

 

Beth

0 Kudos
Reply