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Email hacked and locked

Joining in

I received a hacking email (asking for bitcoin etc) so changed my password on one device but was unable to change it on my phone. I am now locked out of my email account. The VM page tells me to click on the 'forgotten password' link but there seems to be no way of accessing that link. I've now deleted the account on my phone but can't see how I am going to be able to unlock the account without assistance from VM.


Forum Team
Forum Team

Hi DavidC50,

Thank you for reaching out to us in our community and welcome, sorry to hear your Email was hacked and that you are locked out and cannot find a way to get back in, don't worry I will be happy to help, I will send you an invite into a private chat, once received please click on the envelope to accept.