Virgin Media Community

[Boab1975]

I’ve recently signed up to take a virgin package but I’ve now received a email asked me to send certain things like a birth certificate and a picture of a bank statement to prove where I currently live and where I’ve lived in the last 3 years.is this normal as I can’t get through to virgin to confirm this ? 

[Gareth_L]

Hello Boab1975

Thanks for your post 

We would ask for proof of residence if the new customer has loved at a property less than the required time 

How long have you been at your current address 

Gareth_L

[Boab1975]

Hi Gareth

i managed to get it sorted.

[Gareth_L]

That's great news Boab1975

Look forward to having you onboard

Remember any issues you have we are always here to help out 

Gareth_L