on 30-09-2021 08:29
I received this email. I think it is genuine but could someone pls confirm. (I have deleted my ac no and name from the email pasted below.
Thanks in advance
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on 30-09-2021 11:27
I have a similar email.
I am convinced that it is genuine - there are lots of instances in this forum. There is also an advice document at https://www.virginmedia.com/help/malware-alert.
My own difficulty is in trying to identify which mailbox and what behaviour has provoked the issue.
on 30-09-2021 11:47
Thanks a lot for replying. Similar to you I can't fathom which of my devices may have caused this to happen
on 01-10-2021 11:55
Hi softcentre,
Welcome to the Community and thank you for posting.
I can confirm the email is from ourselves and has been sent to ensure you account with us remains secure.
We would recommend following the steps detailed in the email and do please also make sure you have completed virus scans on all devices carrying your account.
Thank you
on 01-10-2021 15:21
It would be a big help if Virgin media identified which device is giving problems it could be one of three pc's or 2 or 3 iphones.
Why not say
01-10-2021 20:17 - edited 01-10-2021 20:18
@eddieclayton wrote:⋮
Why not say
Such identifying data is not there for them to say though in some instances dependent on the type of issue other data might leak which may help identify the type of device involved.
FYI your Hub uses Network Address Translation (NAT) to allow devices on your home network to share the single public IP Address that is assigned to it for transmitting / receiving traffic over the internet; third-parties that report malicious network traffic to Virgin Media only see your public IP Address.
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