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softcentre
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Email from Virgin - genuine or not?

I received this email. I think it is genuine but could someone pls confirm. (I have deleted my ac no and name from the email pasted below.

Thanks in advance

 

Your Virgin Media Account number: 
Our reference: VMIS158-SUSPICIOUS_ACTIVITY-F009310760
 
A device using your internet connection may be infected with malware
 
Dear Mr 
 
You have received this email as one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected.
 
It is important that you:
 
a. Do a full virus scan on your device with up-to-date anti-virus software
b. Reset your password to something new, unique to this account and secure.
 
After resetting your password, your mailbox will automatically be unlocked after 15 minutes.
 
Please ensure that the above points have been completed to prevent your mailbox from being locked again.
 
More help and support
 
For extra advice, or to double-check that this is a genuine Virgin Media communication, head to our community at virginmedia.com/community, click 'Help forum' and join the conversation on the Security Matters board.
 
Kind regards,
 
The Virgin Media team
 

 

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jrh
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Re: Email from Virgin - genuine or not?

I have a similar email.

I am convinced that it is genuine - there are lots of instances in this forum. There is also an advice document at https://www.virginmedia.com/help/malware-alert.

My own difficulty is in trying to identify which mailbox and what behaviour has provoked the issue.

 

 

 

softcentre
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Re: Email from Virgin - genuine or not?

Thanks a lot for replying. Similar to you I can't fathom which of my devices may have caused this to happen

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Natalie_L
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Re: Email from Virgin - genuine or not?

Hi softcentre, 

 

Welcome to the Community and thank you for posting. 

 

I can confirm the email is from ourselves and has been sent to ensure you account with us remains secure. 

 

We would recommend following the steps detailed in the email and do please also make sure you have completed virus scans on all devices carrying your account. 

 

Thank you 

 

 

 

Nat
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eddieclayton
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Re: Email from Virgin - genuine or not?

It would be a big help if Virgin media identified which device is giving problems it could be one of three pc's or 2 or 3 iphones.

Why not say

 

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用心棒
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Re: Email from Virgin - genuine or not?


@eddieclayton wrote:


Why not say


Such identifying data is not there for them to say though in some instances dependent on the type of issue other data might leak which may help identify the type of device involved.

FYI your Hub uses Network Address Translation (NAT) to allow devices on your home network to share the single public IP Address that is assigned to it for transmitting / receiving traffic over the internet; third-parties that report malicious network traffic to Virgin Media only see your public IP Address.

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