Email address hacked

[msmbc1]

Hi,

My @virginmedia.com email address was hacked by people who tried to blackmail me and I need to delete the account.  I can't sign into it because the password no longer works.

I no longer have an account with Virgin Media itself because I moved to an area with no cable TV some time ago. 

Someone posted a similar query about a month ago and they were contacted by a member of the Forum team. Can anyone help?

[Kath_F · Accepted solution]

Hi msmbc1, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you've had issues with your email address. As you're no longer a customer, the email address should have been deleted 90 days after the disconnection anyway so we can certainly help get this done for you. 

In order to help with this, I will need to confirm some information with you. I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi msmbc1, 

Thanks for your patience on this one. 

I just wanted to let you know that the IT Team have come back and confirmed they have deleted this address now. 

If you have any further issues, please pop back and let us know. 

Thanks,