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Byron5446
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Email account

Hi people. 

This week for some reason I had trouble getting into my virgin email account. 

Wouldn't except my password. So reset it and it was fine. However tried to access it today and the same problem. So I went to reset password. It asked for my security question mothers maiden name. Would not except it. So I would imagine its been hacked?

I have been looking online to try and find some help numbers to ring and sadly noting. Any advice would be much appreciated.

Thank you 😊👍

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FrogCF
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Re: Email account

Hi,

Please ring this following number FREE of charge.
0800 0522164
I work for Virgin Media - but all opinions posted here are my own
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apcyberax
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Re: Email account

if you are still a vm customer you can call 150 to get them to reset the password.
then follow this
https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked
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