Virgin Media Community

[Simonb5]

My email account has been hacked due to a v poor password. A 400 dollar demand email which I'm not going to pay. I have changed passwords mostly everywhere for better ones, How do I get to reset all devices connected to my email address? As hacker may still have this open on the old password? Thanks. 

[goslow]

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@Simonb5 wrote:

My email account has been hacked due to a v poor password. A 400 dollar demand email which I'm not going to pay. I have changed passwords mostly everywhere for better ones, How do I get to reset all devices connected to my email address? As hacker may still have this open on the old password? Thanks. 

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Do you have evidence/indications that someone else has actually been able to access your email account (other than what is claimed in the email)?

Your description of the demand for money (usually along with a claim to have been spying on you) follows the format of a generic template. It has been mentioned a lot on here recently.

It comes about when your email/password has been leaked from a data breach. Often the email appears to have come from your own account but a closer inspection of the email shows that is not really the case and it has come from a different overseas address disguised to look like your own.

[Akua_A]

Hi @Simonb5 

Welcome to our community forums and sorry to hear that your email may have been hacked. We can understand your concern. We can see you have recently contacted our team regarding this issue. Were they able to best help? Do you need any further help? As mentioned by @goslow, was this an email that alerted you of this? You may also find the following link useful https://www.virginmedia.com/help/security 

Thanks,

[Simonb5]

Email account was hacked and social media password requests made and followed through and details removed from there and passwords changed. 400 dollar blackmail email and my v weak password displayed in same. I did not pay the fine, passwords changed for far better ones and nearly all social media accounts recovered. Pc scanned many times and phone passwords changed, 5 day block on Internet banking also did. A lot of the email is bluff, the hacker had not got control of all my devices, there was no trajan that's impossible to remove. Threat of releasing porn to contacts as well. 

Anyway, as soon as vm email password is changed all devices are logged out on the old password, this has come from vm tech side. 

My blackmail letter was identical to other folk being hacked, word for word. Reported to action fraud. Thanks for all advice folks, keep your passwords random and long!

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[jem101]

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@Simonb5 wrote: Thanks for all advice folks, keep your passwords random and long!

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Actually, random isn’t too important, length, yes, length is good, but what you have missed out is unique!

DO NOT use the same password on different sites. I’m sorry but if you do, then, frankly, you are just asking to be hacked! If you do and only one of these sites gets hacked, then the attackers will use that ‘leaked’ password on all other sites to see if they happen to match!

And if they do, well, game over for you, really!

[用心棒]

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@Simonb5 wrote:

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Anyway, as soon as vm email password is changed all devices are logged out on the old password, this has come from vm tech side. 
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Do consider testing the assertion made before relying on it.

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[Ashleigh_C]

Hi there @Simonb5 

Thank you for popping back to us, we are so sorry again that this has been happening, I just wanted to check back in and see how things are with the email now?