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Email account hacked

Hi my old ntl world email has been hacked and l would like to have it deleated as l am receiving  demands to pay off the hacker or have porn videos sent to all my contacts.

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Re: Email account hacked

That old scam email again.  It is a con, they haven't hacked your account and don't have videos of you watching porn.

However, if you are no longer a VM broadband customer the Forum Team can arrange for the old address to be deleted, as that should have happened automatically after you left.

If you are still a VM broadband customer then the situation changes.  If it is your primary username it can't be deleted.  If it is a secondary account you can delete it yourself via your My Virgin Media account.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: Email account hacked

Hi strangersdad

 

Thanks for posting and welcome to the community. 

 

Is this email address linked to an active Virgin Media account? 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Email account hacked

Hi how do l contact the forum team to delete my old email address?

Thanks

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Re: Email account hacked

No l have no longer any service from virgin media

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Re: Email account hacked

Thanks for coming back to us. We are the forum team 🙂

 

I'll send you a PM now, get some details and raise it with IT to get the email deleted. Their timescales are 3-5 days

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Email account hacked

Thanks for joining me on PM, strangersdad.

 

I've raised it with IT now under reference P010129503. They'll delete it within 3-5 days

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Email account hacked

Thanks for your help 😊

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