Menu
Reply
  • 2
  • 0
  • 0
twinter
Joining in
143 Views
Message 1 of 4
Flag for a moderator

Email account hacked

My email account has been hacked - I discovered that I wasn't receiving any emails even when sending tests from other accounts i control. Logging in via a browser I found that all incoming mail was being forwarded to a 3rd party, and then auto rules being run to delete all incoming mail.

The fraudster has then reset my amazon account password and gone on a spending spree, plus potentially other sites but i can't confirm given the emails have been deleted.

I spoke to VM on the phone, and was told I needed to complete a form on http://netreport.virginmedia.com/netreport   - this seems however to be used when reporting someone using a VM account to do bad things rather than account takeover?

How do i properly report this, and are VM liable for any of the fraud that has occurred?

0 Kudos
Reply
  • 12.11K
  • 1.59K
  • 5.38K
Very Insightful Person
Very Insightful Person
138 Views
Message 2 of 4
Flag for a moderator

Re: Email account hacked

You need to follow all the steps set out here:

https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

I don't believe VM are liable as it is down to the user to keep their security details safe.

 

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

0 Kudos
Reply
  • 2
  • 0
  • 0
twinter
Joining in
135 Views
Message 3 of 4
Flag for a moderator

Re: Email account hacked

Thanks, I have followed those steps but it doesn't give any guidance on how to report it.

I'm sure the issue is the appalling level of security that can be applied with passwords here - only max 10 digits, no special characters, must start with a letter. A brute force attack wouldn't take long...

0 Kudos
Reply
  • 12.11K
  • 1.59K
  • 5.38K
Very Insightful Person
Very Insightful Person
130 Views
Message 4 of 4
Flag for a moderator

Re: Email account hacked

If you are a victim of fraud the proper place to report it is here:

https://www.actionfraud.police.uk/

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

 

Mark as Helpful Answer if I've helped

0 Kudos
Reply