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Debbaz1
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Email account compromised

My dad died a year ago August and yesterday I noticed activity on his email account. I think it may have been compromised so any help please on how to delete it? I don’t have the password but I did notify virgin of his death. 

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DJ_Shadow1966
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Re: Email account compromised

Hello

Certainly a VM forum staff member can arrange this for you, I have escalated this for you and a VM staff member will be along to get this sorted for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Jodi_S
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Re: Email account compromised

Hi Debbaz1,

 

Welcome to our community and thanks for posting. We can certainly help you with this matter regarding your late fathers email address.

 

I will pop you over a private message, click on the purple envelope to accept the chat.

 

Kind regards Jodi

Jodi_S
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Re: Email account compromised

Hi Debbaz1,

 

Just to confirm we have now requested your late fathers email address to be deleted as requested. This process will take between 7-10 working days. 

 

If you need any further assistance in the meantime please come back to us through this channel.

 

Kind regards Jodi

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Debbaz1
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Re: Email account compromised

Fantastic, such a relief and has been more upsetting than I realised. Great service thank you!

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Jodi_S
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Re: Email account compromised

You're most welcome Debbaz1,

 

Glad I could help. Have a lovely afternoon.

 

Jodi

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