Virgin Media Community

[footes04]

I am unable to login to my email account and beleive it has been compromised. Obviously I am unable to delete the account. Could someone please advise me on how to delete the account to stop further damage to other accounts etc.

[John_GS]

Hi footes04.

Thanks for your message and welcome to the community. I am sorry to hear of the email issue and will happily look into this for you.

I am going to send you a PM so we can discuss this further. 

Kind regards,

[footes04]

Once again I am having issues with passwords etc and not being able to change them. As this is the main account I am unable to delete the account and now when I came to use virgin on the go at the weekend it did not recognise my password and did not let me change them through the normal channels. It has been sorted once to which I am grateful but it has happened again.

Please advise.

footes

[Gareth_L]

Hello footes04

Sorry this has happened again 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[footes04]

This is getting ridiculous again I am unable to access my email account or change the password etc. Please can someone advise.

[Alex_RM]

Hi footes04,

I'm sorry to hear this is again and issue for you, 

As it's been some time since we last spoke I will just need to go through security again, I've popped you over a private message for this.

Alex_Rm

[footes04]

Again I am unable to access my email address again due to password issues can some help by resetting the password for me again please.

Mark

[Paulina_Z]

Hi @footes04,

Thank you for getting back to us and I'm sorry to hear that you're experiencing some issues with your password again.

I will be more than happy to help. I will send you a Private Message to confirm a few details about this before I can reset your password. Please keep an eye out for a purple envelope at the top right corner of your Forum page.

I will be in touch soon! 🙂

Thanks,