A warm welcome to our Community Forums and thanks for your post.
We're sorry for any alarm we may have caused reference the Denial of Service Letter. A big thanks to Graham for directing you to the post from the Mod Team regarding this.
I note you have not yet created another post on the correct board regarding the issue with your Hub displaying a red light.
Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red. This is perfectly normal.
If it's not then please follow the below steps:
- Turn the power switch off on the back of the Hub.
- Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
- Then use the power switch to turn the unit back on. The Hub should now operate normally.
If the issue remains, pop back here and let us know. We can then arrange for an engineer to visit and replace the Hub.