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S_SBaildon18
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Email Address Hacked and sending spam

My blue yonder email address has been hacked.  I have changed the password lots of times over the last 24 hours and it is still sending spam.

How do I get this to stop.

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John_GS
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Re: Email Address Hacked and sending spam

Hi S_SBaildon18

 

Thanks for posting and welcome to the community.

 

My apologies for the email being hacked. Have you done all the steps in this article here

 

Let me know 🙂

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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S_SBaildon18
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Re: Email Address Hacked and sending spam

Yes,

we have created another virgin.com email address but as we need to delete the primary one and use the new one, there is nowhere to do it.

It is sending spam everyday and we need to stop it.

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Ayisha_B
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Re: Email Address Hacked and sending spam

Hi @S_SBaildon18,

 

We are unable to delete a primary email address but resetting the password should secure the account for you. 

 

Let me know if you have any other questions. 

 

Thanks

Ayisha_B
Forum Team



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S_SBaildon18
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Message 5 of 6
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Re: Email Address Hacked and sending spam

I have reset it 4 times over the last 2 days.

We will not use this address anymore.

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Corey_C
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Re: Email Address Hacked and sending spam

Thanks for your reply, S_SBaildon18,

 

 

I have sent you a private message to confirm your account details.

 

Cheers,

Corey C

 

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