on 07-09-2021 18:15
My blue yonder email address has been hacked. I have changed the password lots of times over the last 24 hours and it is still sending spam.
How do I get this to stop.
on 08-09-2021 08:11
Hi S_SBaildon18
Thanks for posting and welcome to the community.
My apologies for the email being hacked. Have you done all the steps in this article here
Let me know 🙂
Kind regards,
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on 08-09-2021 15:04
Yes,
we have created another virgin.com email address but as we need to delete the primary one and use the new one, there is nowhere to do it.
It is sending spam everyday and we need to stop it.
on 08-09-2021 18:22
Hi @S_SBaildon18,
We are unable to delete a primary email address but resetting the password should secure the account for you.
Let me know if you have any other questions.
Thanks
on 08-09-2021 19:08
I have reset it 4 times over the last 2 days.
We will not use this address anymore.
on 09-09-2021 20:40
Thanks for your reply, S_SBaildon18,
I have sent you a private message to confirm your account details.
Cheers,
Corey C