Here is the VM help page for compromised accounts and email addresses: https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked
If you still need help, can you be more specific on what you are seeing, what devices you are using, error messages etc. Don't post personal information, just descriptions. The community forum members can often help or if needed escalate to the Forum Team if it is beyond a self-help issue.
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BEWARE OF SCAMMERS SAYING THEY WORK FOR VM. Do not give any personal or account information over unless the person has the VM Logo next to their username.
If you want to say thanks > click 'Kudos'.
Have we solved your issue? > click 'Mark as Helpful Answer'
