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Earlier install text

jmccarroll6
Joining in

I purchased my internet package and agreed the install date to be the 19th of august. But I received a text from 07860064711 saying there was an earlier date available and to confirm yes or no. Is this number not legitimate? I confirmed the earlier date but my account still states my install date as the 19th. 

3 REPLIES 3

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi jmccarroll6,

Thanks for your post and welcome to the community.

To clarify we do have our team that can reschedule dates. Did you receive any confirmation after replying to the text?

Regards,

Kain

After replying yes the next text I received said 

Thanks for confirming you would like to change your installation date, please text us your chosen date between 15/08/23 1pm to 6pm Thanks”

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for the response, 

So we can confirm this I've dropped you a PM.

The message will appear within the envelope icon.

Regards.

Kain