Virgin Media Community

[redbull]

Hi whenever I try and access certain websites it gives this error ERR_SSL_PROTOCOL_ERROR I saw a previous member had this issue and it was due to  Web Safe being incorrectly being reported as off. This seems to be the same issue can you help?

[Steven_L]

Hey @redbull,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of your issues with your services, has anything changed since you last posted?

Regards,

Steven_L

[redbull]

Hi thanks for the response, no nothing has changed. There is no option for me to turn off web search. When I access the app it won’t even let me see my bill.

[用心棒]

Are you able to sign in here https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings using account holder's authentication credentials?

FYI Web Safe | Virgin Media Help

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[redbull]

Yeah I am able to sign in to that site but there is no web safe option

[用心棒]

When signed in does the highlighted text area (shown below) state Your package or Secondary account?

If the:

• former (Your package) then selecting Account settings > Online Security to access Web Safe settings
• latter (Secondary account) re-sign in using the account holder's authentication credentials

[redbull]

•  It never gave me that option when I clicked account settings. But now when I try to access anything on n that page it gives that error attached 

[用心棒]

Consider:

• clearing browser data cache to see if that resolves the new issue
• when using Virgin Media connection manually override DNS; see Re: Websafe won’t save settings - Virgin Media Community - 4994775