E-mail password has been changed without my authorisation.

[ScottFree]

I received an email saying that I had changed my password, I did not.

I logged out and tried to log back in and my password no longer works.

I have tried to reset my password but each time I try, a message pops up "Sorry, there was a problem registering that password. Please choose a different one".

I have tried different browsers and have the same issue.

Can you please help.

[Matthew_ML]

Hey ScottFree, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

Thanks for confirming you've tried these steps. I am going to send you a PM now to look into this. 

[CathyMitchell]

Hi, I am having the exact same issue. I have been logged out of my Virgin emails and when I try reset the password, I keep getting the message 'Sorry, there was a problem registering that password. Please choose a different one'

[Matthew_ML]

Hey CathyMitchell, thank you for reaching out and I am sorry to hear this also a warm welcome to the community.

If you can get to this screen that's a good sign, I would try a simpler password and this should fix it. Cheers 

[CathyMitchell]

Hi Matt,

I have tried all sorts of passwords and keep getting the same error. Can you please advise?

Thanks

[Matthew_ML]

No worries I will send you a PM now to see if I can change it for you.